Eric Novikoff is COO of ENKI, A Cloud Services Vendor. He has over 20 years of experience in the electronics and software industries, over a range of positions from integrated circuit designer to software/hardware project manager, to Director of Development at an Internet Software As A Service startup, Netsuite.com. His technical, project, and financial management skills have been honed in multiple positions at Hewlett-Packard and Agilent Technologies on a variety of product lines, including managing the development and roll-out of a worldwide CRM and sales automation application for Agilent's $350 million Automatic Test Equipment business. Novikoff also has a strong interest in SME (Small/Medium Size Enterprise) management, process development, and operations as a consequence of working at a web based ERP service startup serving SMEs, and through his small-business ERP consulting work.
Eric Novikoff's Blog
IT managers and pundits speak of the reliability of a system in "nines." Two
nines is the same as 99%, which comes to (100%-99%)*365 or 3.65 days of
downtime per year, which is typical for non-redundant hardware if you include
the time to reload the operating system and restore backups (if you have
them) after a failure. Three nines is about 8 hours of downtime, four nines
is about 52 minutes and the holy grail of 5 nines is 7 minutes.
From a users' point of view, downtime is downtime, but for a
provider/vendor/web site manager, downtime is divided into planned and
unplanned. Cloud computing can offer some benefits for planned downtime, but
the place that it can have the largest effect on a business is in reducing
unplanned downtime.
Planned downtime... (more)
Eric Novikoff's Blog
Are humans really necessary for maintaining SLAs? In today's cloud computing
deployments, especially with systems like Amazon's EC2, the users'
application is responsible for both measuring and taking action on
application performance issues. This complicates deployment and coding, as
well as tying your application to a particular cloud provider. However, I
believe t... (more)
Eric Novikoff is COO of ENKI, A Cloud Services Vendor. He has over 20 years of experience in the electronics and software industries, over a range of positions from integrated circuit designer to software/hardware project manager, to Director of Development at an Internet Software As A Service startup, Netsuite.com. His technical, project, and financial management skills have been honed in multiple positions at Hewlett-Packard and Agilent Technologies on a variety of product lines, including managing the development and roll-out of a worldwide CRM and sales automation application for Agilent's $350 million Automatic Test Equipment business. Novikoff also has a strong interest in SME (Small/Medium Size Enterprise) management, process development, and operations as a consequence of working at a web based ERP service startup serving SMEs, and through his small-business ERP consulting work. 
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